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CASP Certification Program
Module 18: Leadership, Team Development & Culture
From Clinical Authority to Influential Leader: Cultivating High-Performing Teams in the Specialty Pharmacy Ecosystem.
Engineering a Culture of Specialty Pharmacy Excellence
As an experienced pharmacist operating within the complex specialty pharmacy landscape, you are inherently a leader. Managing high-cost, high-touch therapies for patients with chronic and rare diseases requires not only deep clinical knowledge but also the ability to guide patients, coordinate with prescribers, navigate complex payer requirements, and direct the work of specialized support staff. Your authority stems from your expertise.
This module focuses on amplifying that authority into true leadership influence. Successfully operating a specialty pharmacy requires more than individual clinical brilliance; it demands orchestrating a highly specialized, multi-disciplinary team. Pharmacists, technicians skilled in benefits investigation and patient assistance, dedicated patient care coordinators, and data analysts must function as a cohesive unit. Achieving optimal patient outcomes, meeting stringent accreditation standards (like URAC and ACHC), and securing access to limited distribution drugs all hinge on effective teamwork and a strong organizational culture.
Here, we will equip you with the leadership frameworks essential for the specialty pharmacy environment. You will learn how to build teams that bridge clinical and operational functions, how to coach staff in specialized skills like motivational interviewing and complex case management, how to align team goals with critical business metrics (like adherence rates and turnaround times), and how to cultivate a resilient, patient-centric culture grounded in the principles of continuous quality improvement and psychological safety.
Your Guide to Building and Leading High-Performing Specialty Pharmacy Teams
This module provides the essential toolkit for fostering collaboration, developing talent, and driving results within the unique context of specialty pharmacy.
Building Cross-Functional Clinical/Operational Teams
Design team structures that effectively integrate pharmacists, specialized technicians (PA/Billing/Intake), patient care coordinators, and data support staff to manage the complex specialty patient lifecycle, from referral intake and benefits investigation to clinical management and adherence monitoring.
Coaching, Feedback, and Professional Development
Develop skills in coaching team members on specialty-specific competencies (e.g., motivational interviewing for adherence, side effect management protocols, navigating payer portals) and providing feedback that drives performance and supports career growth within specialized roles.
Strategic Planning and Goal Cascading
Learn how to translate high-level organizational objectives (e.g., achieving URAC accreditation, improving specific disease state adherence metrics, securing an LDD contract) into actionable team and individual performance goals with measurable KPIs.
Emotional Intelligence and Workplace Culture
Apply principles of emotional intelligence to foster a resilient and patient-focused culture, manage conflict effectively, and build the psychological safety necessary for a thriving “Just Culture” (essential for quality reporting and accreditation).
Crisis and Change Management
Develop leadership strategies for navigating specialty pharmacy-specific challenges, such as manufacturer drug shortages, unexpected payer formulary changes, implementation of new REMS requirements, or adapting workflows for new accreditation standards.
