To ensure a smooth exam launch, please have the following items ready:

• Valid Photo ID: One form of non-expired, government-issued photo identification (e.g., driver’s license, passport).
• Technical Requirements: A working webcam and microphone, a strong and stable internet connection, and a compatible computer.
• Environment: A quiet, private room with a hard surface to work on. Your desk or table must be clear of all other items.
• Reflective Surfaces: Avoid rooms with cell phones or significant reflective surfaces.

We recommend connecting to the exam platform 10-15 minutes before your scheduled start time. This will give you ample time to complete the identity verification and system check process without feeling rushed. The exam timer will not begin until after the exam has been officially launched.

To ensure a secure exam environment, you may not test in certain locations. This is especially important for a high-stakes certification exam. You will NOT be permitted to test from:

• A bathroom/restroom
• A public space with other individuals like a coffee shop
• The outdoors
• A vehicle such as a car or boat
• An office with glass walls

You should be seated at a hard surface like a desk or table, with your back to the main room entrance. Standing or lying down is not permitted.

No, you must be in a private, secure room alone. The presence of other people, including children, is not permitted and may result in the termination of your exam. While we love pets, they can be a distraction, so please ensure they are in a separate room during your exam session.

To maintain the integrity of the certification process, the following actions and behaviors will be flagged and are not permitted:

• Talking aloud: Unless you have an approved accommodation, talking or whispering is not permitted.
• Being out of camera view: Your face must be clearly visible in the camera frame at all times.
• Anyone else in your testing area: You must be alone in your room. No one else may enter or speak to you.
• Looking off-screen: Your gaze should remain on the screen.
• Using unauthorized materials: You may only use materials explicitly allowed.
• Taking pictures or screenshots: This is strictly forbidden. Our system will detect and block such actions.
• Copying and pasting: The system will not allow you to copy or paste any exam content.
• Using a secondary monitor: Only one monitor is permitted.

Only clear liquids in a clear container (e.g., a glass of water, a clear water bottle with no label) are permitted. Food, smoking, and vaping are not allowed as they can cause unnecessary distractions and noise.

No, breaks are not permitted during the exam for any reason.

To receive accommodations, you must register your needs with the exam administrators. The Council will then submit an accommodation request on your behalf. We do not need any information about your disability. The Council needs to send us the following information about you:

• First and last name
• The email address you used to register for the exam
• Accommodation information (e.g., extra time, bathroom breaks, permitted use of a screen reader, etc.)

This must be done prior to your exam day. If we do not have a record of your accommodations, it will delay your start process and may require rescheduling. If you have questions, please use our Contact Support form.

If you are disconnected, remain calm. Try to reconnect to the exam immediately. Follow the on-screen instructions to rejoin the session. If you are unable to reconnect within 5 minutes, please contact our technical support immediately for assistance. The support contact information is provided in your exam confirmation email.

Exam results are provided directly by the Council on Pharmacy Standards, not by the proctoring service.