CHPPC Module 25, Section 1: Week-by-Week Objectives & Quick Wins
MODULE 25: YOUR FIRST 30 DAYS: STREET-SMART SURVIVAL PLAYBOOK

Section 25.1: Week-by-Week Objectives & Quick Wins

A structured 30-day mission plan to systematically convert the chaos of orientation into a foundation of lasting confidence.

SECTION 25.1

Week-by-Week Objectives & Quick Wins

Your detailed roadmap for navigating the most challenging month of your professional transition with purpose and strategy.

25.1.1 The “Why”: Structure is Your Lifeline in the Storm

The first 30 days in a new hospital pharmacy role can feel like drinking from a firehose. You are bombarded with new names, new workflows, new software, new acronyms, and a seemingly infinite number of new clinical protocols. This initial period of information overload is the single greatest source of anxiety for transitioning pharmacists. The natural human response to being overwhelmed is to either freeze up, afraid to do anything for fear of making a mistake, or to flail, trying to learn everything at once and mastering nothing.

A structured, week-by-week plan is your defense against this chaos. It provides a framework for learning, a clear set of priorities, and a sense of psychological safety. By breaking down an impossibly large goal (“learn how to be a hospital pharmacist”) into a series of small, achievable weekly objectives, you create a clear path forward. This approach allows you to focus your energy, measure your progress, and build momentum. Each small success, each “quick win,” becomes a building block of confidence that proves to you, and to your new team, that you are capable and on the right track.

This section is the most practical and tactical in the entire module. It is your personal project plan for your first month. It will tell you what to focus on, what to ignore, and how to demonstrate your value at each stage of your orientation. Follow this plan, and you will not only survive your first 30 days—you will thrive.

Masterclass Part 1: Week One — The Observer & Navigator

Retail Analogy: Your First Week as Manager of a Flagship Store

Imagine you’ve been hired to manage the busiest, most complex store in your company’s portfolio. You are an experienced and successful manager, but this store is different—it’s five times the size, has twice the staff, and uses a custom inventory system. Your goal for the first week is not to start rearranging the shelves or rewriting the staff schedule. Your goal is to observe, listen, and learn the map. You walk every aisle, you learn the names of your department leads, you watch how inventory flows from the stockroom to the shelves, and you spend hours just observing the customer traffic patterns at the front end. You are a sponge. You carry a notebook and ask endless “why” questions: “Why do we keep the high-end electronics up front?” “Why does the closing shift always handle the restocking?” You are absorbing the culture and the workflow before you ever try to change it. This is your mission for Week One.

Week One Primary Mission: Absorb, Orient, and Connect.

Your goal is to become an expert on the “where,” the “who,” and the “how” of the basic pharmacy workflow. You should end this week feeling comfortable navigating the physical and digital environment and knowing who to ask for help.

Key Objectives & Tactical Focus
Objective Tactical Focus & Why It Matters
1. Master the Physical Geography Physically walk the path of a medication. Start in the central pharmacy (IV room, carousel, packing stations). Follow a technician to deliver meds to the units you will be covering. Find the medication rooms, the ADC locations, and the nursing stations on each floor. Why: Understanding the physical workflow gives you an immediate appreciation for the logistical complexities and helps you troubleshoot delivery issues later.
2. Learn the “First 15” Names Your goal is to learn the names of the key people who will make your life easier. This includes: your primary preceptor(s), the pharmacy operations manager, the lead technicians for the IV room and central pharmacy, the charge nurses and unit secretaries for your assigned floors, and the other pharmacists on your shift. Carry a small notebook and write down their names and roles. Why: Using someone’s name is the fastest way to build rapport. It shows respect and signals that you are making an effort to be part of the team.
3. Achieve Basic EHR Navigation Fluency You do not need to know how to verify complex orders yet. Your focus is on information retrieval. With your preceptor, practice these core skills until they are second nature:
  • Finding a patient on your assigned list.
  • Navigating the patient’s electronic chart to find the MAR (Medication Administration Record), lab results (especially renal function and CBC), vital signs, and provider notes.
  • Understanding the patient “banner” or “storyboard”—the header that contains the patient’s name, DOB, allergies, weight, and code status.
Why: All clinical decision-making starts with data. Being able to pull up key data quickly is the foundational skill upon which all others are built.
4. Shadow and Deconstruct the Workflow Sit with your preceptor and watch. Your goal is to answer these questions by the end of the week:
  • Where do new orders appear in the verification queue?
  • What is the general process for verifying a simple order?
  • After verification, what happens next? (Does a label print? Does it go to a technician’s queue?)
  • How are STAT vs. routine medications prioritized?
Why: You are building a mental model of the entire medication-use process. This big-picture understanding is crucial before you start focusing on the details.
Week One Quick Wins (Your Confidence Checklist)
  • Successully introduce yourself to the charge nurse on your primary unit. Script: “Hi, I’m [Your Name], the new pharmacist orienting to this floor. I just wanted to introduce myself. I’m really looking forward to working with you and your team.”
  • Independently look up a policy on the hospital intranet. Ask your preceptor: “Is there a policy on vancomycin dosing? I’d like to see if I can find it and review it.”
  • Navigate to a specific lab result for your preceptor without help. When your preceptor is working up a patient, ask: “What was their baseline creatinine? Let me pull that up for you.”
  • Answer the phone with the correct departmental greeting. It’s a small thing, but it makes you sound like part of the team.
Week One Pitfalls to Avoid
  • Trying to Be the Hero: Do not jump in and try to start verifying orders on your own. You don’t know what you don’t know, and the risk of making an error is extremely high. Your job is to learn, not to produce.
  • Staying Silent: Your preceptor is not a mind reader. If you are lost, confused, or overwhelmed, say something. A good preceptor would rather answer a hundred “basic” questions in Week One than have you make a major mistake in Week Four.
  • Information Hoarding: Don’t just sit there passively. Carry a notebook. Write everything down. Draw diagrams of the workflow. Actively engage in the process of learning.

Masterclass Part 2: Week Two — The Apprentice & Questioner

Retail Analogy: Mastering a New, Complex Dispensing System

You’ve been transferred to a store that uses a proprietary, complex new dispensing software. You know all the principles of pharmacy—how to interpret a sig, check for interactions, manage inventory—but you don’t know which buttons to click in this new system. Your second week is spent with a trainer sitting next to you. They let you start typing simple prescriptions (the “easy stuff” like lisinopril and atorvastatin). You make mistakes. You forget where the “insurance” tab is. You don’t know the shortcut key for printing a label. At every step, you are asking your trainer: “What’s the fastest way to pull up their profile?” “Why did it give me that warning?” “What does this ‘Refill Too Soon’ code mean in this system?” You are not questioning the principles of pharmacy; you are learning the specific, local application of those principles. This is your mission for Week Two.

Week Two Primary Mission: Connect Theory to Practice.

Your goal is to begin applying your vast clinical knowledge to the hospital’s specific systems and workflows. You will move from passive observation to hands-on practice with simple tasks, under the direct supervision of your preceptor. This week is all about building muscle memory and learning to ask smart questions.

Key Objectives & Tactical Focus
Objective Tactical Focus & Why It Matters
1. Verify Your First “Green Light” Orders With your preceptor watching, you will begin to verify the most straightforward orders. These are typically things that require minimal clinical decision-making. Examples:
  • Electrolyte replacements (Potassium Chloride, Magnesium Sulfate).
  • Continuation of a patient’s own non-critical home medications (e.g., levothyroxine, a statin).
  • Bowel regimen medications (docusate, senna).
Why: This builds basic mechanical fluency with the EHR’s verification screen. It helps you learn the clicks, the alerts, and the documentation process in a low-risk environment. Your preceptor will be checking every one.
2. Answer a Basic Nursing Call When a nurse calls with a simple drug information question, ask your preceptor if you can take it. Examples: “Is this medication available in a liquid form?” “Is it okay to crush this tablet?” “What is the standard concentration for a heparin drip?” Why: This begins to position you as a resource to the nursing staff. It’s a low-stakes way to practice using the hospital’s drug information resources and communicating with your most important partners.
3. Conduct a Supervised Medication Reconciliation Select a patient with a relatively simple medication list. With your preceptor, you will interview the patient about their home medications, using the patient, their pharmacy bottles, and their retail pharmacy as sources. You will then compare this list to the medications ordered on admission, identifying any discrepancies. Why: Med Rec is a core pharmacist function. This teaches you the hospital’s documentation process and reinforces your communication and investigation skills in a new context.
4. Start Your “Slang Dictionary” In your notebook, create a dedicated section for local acronyms and slang. When you hear a term you don’t understand on rounds or in the pharmacy (e.g., “The patient needs to be ‘tubed’ for their GI bleed,” “Did you check the ‘kardex’?”), write it down and ask your preceptor what it means later. Why: Learning the local dialect is the fastest way to feel like an insider and be able to follow complex clinical conversations.
Week Two Quick Wins (Your Confidence Checklist)
  • Independently verify your first order correctly. After you do it, ask your preceptor: “Can you double-check my work and tell me if I missed anything?”
  • Successfully find a formulary alternative. When an order for a non-formulary drug appears, take the initiative: “I see Dr. Smith ordered rosuvastatin. I’m going to look up our formulary alternative and have a recommendation ready.”
  • Create your first personalized cheat sheet. Start a “Blue Book” (see Section 25.6) and create your first entry—perhaps the phone numbers for key units or the steps to verify a simple order.
  • Contribute one piece of data on rounds. Even if you are just observing, you can contribute. If the team is discussing a patient’s kidney function, you can turn to your preceptor and whisper, “The CrCl is 25,” so they can report it.
Week Two Pitfalls to Avoid
  • Pretending to Understand: Never nod along if you are lost. This is the week to ask questions. A simple “Can you explain that to me one more time? I want to make sure I get it right” is a sign of maturity, not weakness.
  • Asking “Tell-Me-Everything” Questions: Don’t ask your preceptor questions you could easily look up yourself. This is the difference between a smart question and a lazy one (see Section 25.3).
  • Being Afraid of the EHR: Click around. Explore. You are in a training environment. Ask your preceptor, “What does this button do?” The only way to learn the system is to use it.

Masterclass Part 3: Week Three — The Contributor & Participant

Retail Analogy: Owning the Workflow

You’ve mastered the new dispensing software. Now, it’s the 5 PM rush. The queue is filling up, the phone is ringing, and patients are waiting. You are no longer just practicing on simple scripts; you are an active and essential part of the team, working alongside your colleagues to clear the workload. You take ownership of a section of the verification queue. You handle the call from the doctor’s office about a prior authorization. You see a potentially serious drug interaction and proactively call the prescriber to resolve it before it even gets to the final check. You are not just processing prescriptions; you are managing the workflow and solving problems. This is your mission for Week Three.

Week Three Primary Mission: Identify and Solve Problems.

This is the week you pivot from learning the “how” to applying the “why.” Your goal is to move from simply processing orders to actively managing the pharmacotherapy of your assigned patients. You will begin to proactively identify drug therapy problems and formulate plans to solve them, with the guidance and co-signature of your preceptor.

Key Objectives & Tactical Focus
Objective Tactical Focus & Why It Matters
1. Independently Manage Renal Dose Adjustments Start your day by reviewing the morning labs for all patients on your assigned unit. Create a list of all patients on renally-cleared medications whose kidney function has changed significantly. Calculate the appropriate dose adjustments for each. Present your list of recommendations to your preceptor, then contact the providers. Why: This is one of the most common and impactful pharmacist interventions. Mastering it demonstrates your ability to proactively use lab data to prevent toxicity.
2. Proactively Recommend IV-to-PO Conversions For your assigned patients, identify at least one candidate for an IV-to-PO switch each day. Use a systematic approach: Is the patient eating? Is their condition improving? Is there an oral equivalent with good bioavailability? Present your candidate to your preceptor using an SBAR format, then contact the provider. Why: This intervention directly impacts patient outcomes and hospital finances by reducing line infections, freeing up nursing time, and shortening the length of stay. It shows you are thinking about the big picture.
3. Manage a Basic Pharmacokinetic Consult With your preceptor’s guidance, take ownership of a vancomycin or aminoglycoside consult. This includes reviewing the initial order, checking trough levels, calculating patient-specific pharmacokinetic parameters, and recommending the optimal dose and frequency to the primary team. You will write the first draft of the SOAP note in the chart for your preceptor to review and co-sign. Why: This demonstrates your ability to apply advanced clinical knowledge, use the hospital’s specific protocols, and document your work professionally.
4. Actively Participate in Rounds You may not be speaking up with unsolicited recommendations yet, but your participation should become more active. Your goal is to be the team’s dedicated drug information resource during the huddle. When a question about a dose, side effect, or monitoring parameter comes up, you should be the one to quickly look it up and provide the answer to your preceptor or the team. Why: This makes you immediately valuable to the team and builds their confidence in you as the medication expert.
Week Three Quick Wins (Your Confidence Checklist)
  • Have your first IV-to-PO recommendation accepted by a provider. This is a rite of passage and a huge confidence booster.
  • Catch a significant drug therapy problem before your preceptor does. (e.g., “I noticed this patient on spironolactone has a new potassium of 5.8. I was thinking we should recommend holding it.”).
  • Successfully write your first SOAP note, even if your preceptor has to make significant edits. The act of creating it is the win.
  • Be thanked by a resident for a helpful recommendation. This is a clear sign that you are being integrated into the team as a valued colleague.
Week Three Pitfalls to Avoid
  • Becoming Overconfident: You are starting to feel comfortable, which is precisely when mistakes happen. Slow down. Double-check your work. Continue to ask your preceptor to review every clinical decision before you act.
  • Ignoring the Technicians: As you become more clinical, don’t forget the operational side. Continue to build your relationships with the technicians. They are the backbone of the pharmacy, and you need their help to ensure your clinical plans are executed.
  • Giving Up After a “No”: A provider will eventually say “no” to one of your recommendations. Do not take it personally. Try to understand their reasoning (use the A-C-E framework!) and learn from it. Persistence and professionalism are key.

Masterclass Part 4: Week Four — The Independent Operator & Teammate

Retail Analogy: The Manager on Duty

It’s your fourth week as manager of the flagship store. The regional director is visiting, but they are not looking over your shoulder. They are observing from a distance. You are now the one running the floor. You are directing staff, handling customer escalations, analyzing the day’s sales reports, and even training a new assistant manager on how to close out the registers. When a problem arises—the credit card system goes down—you don’t panic. You know the protocol, you know who to call in IT, and you calmly direct your team to switch to backup procedures. You are no longer just learning the map; you are now helping to draw it for others. This is your mission for Week Four.

Week Four Primary Mission: Demonstrate Competence and Build Trust.

This is your “final exam” week. The goal is to operate with increasing independence, demonstrating that you can safely and effectively manage your workload and are ready to be a trusted, contributing member of the team. Your preceptor will transition from a director to a consultant, available for questions but expecting you to take the lead.

Key Objectives & Tactical Focus
Objective Tactical Focus & Why It Matters
1. Manage a Full Patient Workload Your preceptor will assign you a full patient load (or a significant portion of one). Your task is to manage the entire workflow for these patients—verification, clinical monitoring, interventions, and communication—independently. Your preceptor will review your work periodically, but you are the primary operator. Why: This is the ultimate test of your readiness. It proves you can handle the pace and complexity of the job and manage your time effectively.
2. Handle a Complex Clinical Consult Independently Take the lead on a more complex issue. This could be an anticoagulation bridge for a patient with a high CHA₂DS₂-VASc score, managing a patient on multiple narrow-therapeutic-index drugs, or developing a pain management regimen for an opioid-tolerant patient. You will do the workup, formulate the plan, and (after preceptor approval) communicate it to the team. Why: This demonstrates your ability to handle non-routine, high-level clinical challenges and apply nuanced judgment.
3. Become a Resource for Others Your goal is to answer more questions than you ask this week. When a technician has a question about a compound or a nurse is unsure about a medication, you should be their first call. Proactively offer to help your pharmacist colleagues if you have downtime. Why: This completes your transition from a trainee to a trusted teammate. It shows that you are not only competent but also a collaborative professional who contributes to the team’s success.
4. Finalize Your “Blue Book” & Identify Knowledge Gaps Consolidate all of your notes from the past month into a clean, organized, and quickly accessible personal reference. As you do this, identify 1-2 clinical areas where you still feel weak. Proactively ask your preceptor for resources or a brief teaching session on these topics. Why: This creates the personalized tool that will be your lifeline for the next six months. It also demonstrates self-awareness and a commitment to continuous learning, which is the hallmark of a great pharmacist.
Week Four Quick Wins (Your Confidence Checklist)
  • A provider from a team you’ve worked with seeks you out by name for a recommendation. This is the ultimate sign of trust.
  • You successfully resolve a complex problem (e.g., a medication shortage, a difficult prior authorization) without needing to escalate it.
  • Your preceptor reviews your work at the end of the day and says, “I wouldn’t have done anything differently.”
  • You end your last orientation shift feeling tired, but no longer terrified. You know you have the tools and the knowledge to do the job.
Week Four Pitfalls to Avoid
  • “Senioritis”: Don’t get lazy on your last week. This is your final impression. Stay engaged, continue to ask smart questions, and finish strong.
  • Failing to Show Gratitude: Take the time to genuinely thank your preceptors, the technicians who helped you, and the nurses who were patient with you. A little appreciation goes a long way in building lasting professional relationships.
  • Thinking You Know It All: Confidence is good; arrogance is dangerous. The goal is to be confident in your process for finding the right answer, not to believe you already have every answer memorized. Humility remains your most important asset.