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CPAP Certification Program
Module 18: Working with EMRs & EHRs
From Data Mines to Clinical Narratives: Mastering the PA Pharmacist’s Most Critical Tool.
Becoming the EHR Power User
As a pharmacist, you are no stranger to Electronic Health Records (EHRs). You have spent your career navigating these complex systems to verify orders, check labs, and review patient histories. You know how to find the information you need.
This module is designed to fundamentally evolve that relationship. We will shift your perspective of the EHR from a passive, digital filing cabinet to your primary, active workspace—a rich data mine to be explored, a communication hub to be leveraged, and a powerful tool to be customized for maximum efficiency. The automation and AI tools we discussed previously are only as powerful as the data they can access; the EHR is the source of that data. True mastery of the prior authorization process, therefore, begins with a mastery of the EHR itself.
You will learn to move beyond simply reading the chart. You will learn to think like a data detective, efficiently extracting the precise clinical details needed to build a winning case. You will become a workflow architect, using templates and smart phrases to construct compelling clinical narratives in a fraction of the time. By the end of this module, you will view the EHR not as a barrier, but as your single greatest asset in accelerating patient access to therapy.
Your Guide to the EHR Landscape
This module will equip you with the practical skills to navigate, customize, and optimize your use of the industry’s leading EHR systems.
Common EHR Systems: Epic, Cerner, Meditech, and Allscripts
A comparative overview of the major players in the EHR market, focusing on their unique interfaces, terminologies, and the core workflows relevant to the prior authorization specialist.
Extracting Clinical Data Efficiently
Mastering advanced search techniques, patient chart navigation, and data filtering to rapidly locate the critical pieces of clinical evidence—labs, notes, and imaging—needed for a submission.
Templates and Smart Phrases for PAs
A practical guide to building and utilizing EHR customization tools like SmartPhrases, dot phrases, and note templates to automate the creation of high-quality, consistent clinical narratives.
Integrating with Referral and Billing Modules
Understanding how the PA process connects to the broader institutional workflow, including the handoffs between referral management, scheduling, and the revenue cycle.
Data Validation and Error Prevention
Developing systematic workflows for verifying the accuracy of EHR data before submission, focusing on preventing common errors in problem lists, medication histories, and allergy documentation.
