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CPIA Certification Program
Module 18: Telehealth & Patient-Facing Informatics
Extending the Pharmacist’s Reach Beyond the Hospital Walls.
Meeting Patients Where They Are
For decades, the pharmacist’s greatest strength has been accessibility. You are the vital, human front door to the healthcare system for countless patients. The pharmacy counter has been the epicenter of this interaction—a place for counseling, clarification, and connection. Until now, the informatics systems we have discussed have been largely inward-facing, focused on optimizing workflows within the walls of the hospital or clinic.
This module marks a fundamental shift in perspective: from the provider to the patient. We will explore the burgeoning world of patient-facing informatics, where the “user” is no longer a nurse or a physician, but the patient themselves, their family, and their caregivers. The “pharmacy counter” is now their smartphone. The “counseling session” is a secure video call. The “refill reminder” is a push notification.
The future of healthcare is collaborative, decentralized, and digital. As an informatics pharmacist, you are in a unique position to architect the tools that empower patients to become active, engaged participants in their own medication therapy. This module will equip you with the knowledge to build these tools, from the core principles of telepharmacy and patient portals to the cutting edge of wearable technology and user-centered design. You will learn to build systems not just for the hospital, but for the home, extending your reach and your impact far beyond the four walls of the pharmacy.
Your Guide to Patient-Centered Technology
This module will provide the skills to design, implement, and manage the technologies that connect clinicians to patients and empower patients to manage their own health.
Telepharmacy Models and Remote Verification
Explore the technologies and regulations that allow pharmacists to provide care from anywhere. We’ll cover remote order verification for rural hospitals, tele-counseling services, and the operational models that make virtual pharmacy practice a reality.
Patient Portals and Mobile Medication Management
A deep dive into the most important patient engagement tool. Learn how to design and optimize patient portals for medication refills, lab result viewing, secure messaging, and adherence tracking through dedicated mobile applications.
Integration with Wearables and the IoMT
Step into the future of connected health. We’ll examine the Internet of Medical Things (IoMT), from smart glucose meters and blood pressure cuffs to consumer wearables, and discuss how to integrate this patient-generated data into the clinical record.
Privacy, Security & Consent in Telehealth
Patient trust is the currency of telehealth. This section covers the critical legal and ethical considerations, including HIPAA in a virtual environment, the nuances of informed consent for remote care, and securing data on personal devices.
User Experience (UX) and Accessibility Design
Learn to design for everyone. We’ll cover the principles of user-centered design to create intuitive and engaging patient tools, and explore the critical importance of accessibility to ensure your technology is usable by patients with varying abilities and levels of health literacy.
