Module 14: Patient-Centered Service Models & Telepharmacy

Thus far in our journey, we have concentrated on the critical internal machinery of the pharmacy: finance, automation, regulatory compliance, and compounding. We have built a powerful, efficient, and safe operational engine. Now, we pivot to the ultimate purpose of this engine: delivering exceptional patient care.

This module marks a fundamental shift in perspective. We move from the “how” of internal operations to the “who” and “where” of patient engagement. A flawlessly managed pharmacy is only successful if its services are accessible, understandable, and meaningful to the patients it serves. To become a true leader in pharmacy operations, you must master the art of designing service models that meet patients where they are—whether that’s at the bedside, in their homes, or through a digital interface.

We will deconstruct the traditional pharmacy service model and rebuild it with the patient at the absolute center. This module will equip you to think like a service designer, a technology integrator, and a patient advocate. You will learn how to structure your teams and leverage technology not just for efficiency, but to create a seamless, supportive, and highly effective patient experience that drives better health outcomes and demonstrates the profound value of the modern pharmacy.