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CPOM Certification Program
Module 18: Risk Management, Business Continuity & Sustainability
Building a Resilient Pharmacy: Preparing for the Unexpected and Planning for the Future.
From Clinical Risk to Enterprise Resilience
As a clinical pharmacist, you are an expert in risk management. When you dispense an anticoagulant, you instinctively perform a complex risk-benefit analysis, weighing the risk of thrombosis against the risk of hemorrhage. You identify patient-specific risk factors, you implement mitigation strategies like dose adjustments and patient counseling, and you monitor for adverse outcomes. Your entire practice is built on the proactive identification and management of clinical risk for a single patient.
This module is designed to scale that critical thinking skill from the patient level to the enterprise level. As a leader, your responsibility extends beyond clinical risk to encompass a vast landscape of operational, financial, and even existential threats. What is your plan when a hurricane makes landfall and the hospital loses power for three days? What happens when a cyberattack locks you out of your EHR? How do you handle a nationwide shortage of a critical chemotherapy agent?
This is the domain of risk management and business continuity. It is the discipline of preparing for the unexpected. In this module, we will provide a comprehensive framework for identifying the threats that could disrupt your operation, developing robust plans to ensure you can continue to provide patient care during a crisis, and implementing strategies to make your department more sustainable and resilient for the long term. This is the ultimate test of leadership: ensuring your pharmacy can weather any storm.
Your Guide to Building a Resilient Pharmacy
This module will provide a step-by-step guide to transforming your department from a reactive entity to a resilient, forward-thinking organization prepared for any challenge.
18.1 Identifying and Assessing Operational and Financial Risks
A systematic approach to identifying the full spectrum of risks facing your pharmacy—from supply chain vulnerabilities and medication errors to budget overruns and staff burnout—and quantifying their potential impact.
18.2 Developing Business Continuity and Disaster Recovery Plans
A practical, hands-on guide to creating comprehensive plans for any crisis, covering downtime procedures, natural disaster response, utility failures, and maintaining patient care when systems go dark.
18.3 Cybersecurity and Data Protection Strategies
An essential deep dive into the pharmacy leader’s role in preventing and responding to cyber threats, including phishing, ransomware, and insider threats, to protect both patient and hospital data.
18.4 Environmental Sustainability and Green Pharmacy Practices
A forward-looking exploration of the manager’s role in promoting environmental responsibility, from implementing effective pharmaceutical waste management programs to reducing the pharmacy’s carbon footprint.
18.5 Risk Monitoring, Reporting, and Continuous Review
A lesson on creating a dynamic risk management culture by establishing key risk indicators (KRIs), developing clear reporting dashboards for leadership, and implementing a process for regularly reviewing and updating your plans.
