Module 7: Performance Management & Staff Development

As a pharmacist, you are an expert in the principles of therapeutics. You know how to establish a baseline, set a clear therapeutic goal, administer an intervention, monitor for effects, and adjust the plan based on the results. This continuous cycle of assessment, action, and adjustment is the core of your clinical expertise.

This module will teach you to apply that same rigorous, evidence-based mindset to your most important responsibility as a leader: managing and developing the performance of your people. Performance management is the therapeutics of leadership. It is a continuous process, not a once-a-year event. It involves setting clear goals (the therapeutic target), providing regular coaching and feedback (the intervention), and making course corrections when needed (adjusting the dose).

Many managers view performance management as a source of conflict and anxiety—a necessary evil focused on difficult conversations and disciplinary action. We will reframe it as a positive, proactive discipline focused on coaching, growth, and unlocking the full potential of every team member. By mastering the skills in this module, you will transform from a manager who simply evaluates performance to a leader who actively cultivates it.